Terms of Service

Last Updated: December 9, 2024

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the customer support services provided by Fantix ("us", "we", or "our").

1. Agreement to Terms

By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access our service.

2. Prohibited Services

Fantix reserves the right to refuse service to businesses operating in the following industries:

Adult content or pornographic services
Gambling and betting services
Illegal substances or drugs
Cryptocurrency scams or fraudulent schemes
Money laundering services
Hate speech or discriminatory content
Illegal weapons or ammunition
Any other illegal activities or services

Note: This list is not exhaustive. We reserve the right to refuse service to any business that we believe may pose legal, ethical, or reputational risks to our company.

3. Description of Services

Fantix provides customer support services including but not limited to:

  • 24/7 customer support coverage
  • Multi-channel support services
  • Customer service representative training
  • Quality assurance monitoring
  • Support analytics and reporting
  • Integration with client systems

4. Client Obligations

As a client, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account
  • Notify us immediately of any security breaches
  • Use our services in compliance with applicable laws
  • Provide necessary access and documentation
  • Pay for services according to agreed terms

5. Service Level Agreements

Our service level agreements include:

  • Response time commitments
  • Service availability guarantees
  • Quality assurance standards
  • Performance metrics
  • Escalation procedures

6. Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of Fantix and its licensors. The service is protected by copyright, trademark, and other laws.

7. Limitation of Liability

In no event shall Fantix, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

8. Termination

We may terminate or suspend your access to our service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@fantix.com

Address: [Your Company Address]

Phone: [Your Phone Number]